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Supply Chain X-ray · for order desk, planners and buyers

Why is this order stuck?

Open an order in D365 and the side panel shows its whole life, from ordered to paid, with the evidence for what holds it up and the next step to take.

Tell me at launch Pricing User manual (PDF)
  • Read-only
  • Side panel next to D365
  • Sales · purchase · production · transfer · return
SO-104219 · USMFRead-only
  1. Ordered
  2. Confirmed
  3. Reserved
  4. Released
  5. Picked
  6. Packed
  7. Shipped
  8. Delivered
  9. Invoiced
  10. Paid
Why stuck? Line 1: ready. Fully reserved in WH-11 and the pick location holds enough stock. Nothing on this line blocks it; it waits only for the order’s credit hold to clear.
Why stuck? Line 2: expiring batch. Reserved on batch B-0912, which expires on 2 Nov, three days before the requested delivery on 5 Nov. Re-reserve a later batch before the order is released.
Why stuck? Line 3: short. Only 5 of 8 reserved. The rest comes on PO-00381, due 24 Oct, three days after the confirmed ship date. Expedite the purchase or split the delivery.
Order: customer on credit hold, €48,210 open, limit €40,000. Release to warehouse is blocked until credit management clears it.
25 checks · 3 lines · select a line2 blockers
PO-00381 · Hydrotec GmbHRead-only
  1. Ordered
  2. Approved
  3. Confirmed
  4. Received
  5. Invoiced
  6. Paid
Why stuck? Line 1: late. The vendor confirmed 27 Oct instead of the requested 24 Oct. Two orders wait for this receipt: SO-104219 (3 pcs) and PRD-008812 (4 pcs).
Why stuck? Line 2: invoice missing. Received in full on 9 Oct, but no vendor invoice is registered after 4 days. The product receipt is not yet matched.
Why stuck? Line 3: done. Received and invoiced; the invoice matched the purchase price within tolerance.
Order: approved on 2 Oct. Vendor response: confirmed with changes, delivery date moved by three days.
13 checks · 3 lines · select a line1 blocker
PRD-008812 · Pump assembly P-200Read-only
  1. Created
  2. Estimated
  3. Scheduled
  4. Released
  5. Started
  6. Finished
  7. Ended
Why stuck? Material: short. The picking list can’t be posted: all actuators on hand are reserved for SO-104219. The next receipt is PO-00381 on 27 Oct, after the scheduled start.
Why stuck? Operation 20: capacity. Resource group WELD is loaded at 112% in week 43, so operation 20 is scheduled after the order’s delivery date.
Why stuck? Material: ready. Reserved from batch H-2210; its quality order has passed.
Order: the BOM changed after the order was estimated (H1000 added), so the estimated cost is out of date.
23 checks · 3 lines · select a line1 blocker
TO-00977 · WH-11 → WH-30Read-only
  1. Created
  2. Released
  3. Picked
  4. Shipped
  5. In transit
  6. Received
Why stuck? Line 1: in transit too long. Shipped 6 days ago; the usual lead time from WH-11 to WH-30 is 2 days. No receipt is registered at WH-30.
Why stuck? Line 2: short shipped. 45 of 50 shipped. The remaining 5 are still open on a load that has already been confirmed.
Why stuck? Line 3: done. Shipped and received in full.
Order: load LD-04415 was confirmed as shipped on 7 Oct; WH-30 has not started receiving work for it.
12 checks · 3 lines · select a line1 blocker
RMA-00231 · Delta Pumps NVRead-only
  1. Created
  2. Arrived
  3. Disposition
  4. Credited
  5. Closed
Why stuck? Line 1: no disposition. Arrived on 4 Oct, but after 8 days there is still no disposition code, so no credit note can be created.
Why stuck? Line 2: replacement waiting. Replacement order SO-104511 was created on 5 Oct and has not shipped yet.
Why stuck? Line 3: done. Scrapped on arrival and credited to the customer.
Order: the customer is still waiting for a credit of €2,340 on this return.
8 checks · 3 lines · select a line1 blocker
One order at a time

The whole life of an order.

  • Sales ordersHolds and credit, a ten-stage timeline from ordered to paid, every line with inventory, loads and work. 25 checks.
  • Purchase ordersApproval and vendor responses, receipts, posted and pending invoices. 13 checks.
  • Production and batch ordersMaterials, operations, outputs and co-products, estimated versus realised cost. 23 checks.
  • Transfer ordersShipping, transit and receiving, with warehouse work and loads. 12 checks.
  • Return ordersArrival, disposition, credit and replacement, per line. 8 checks.
  • Batch and serial traceWhere a batch came from and where it went, through production, with a recall list as CSV.
  • When can I deliver?Usable stock now and every open receipt and issue as a running balance, per warehouse.
  • Linked ordersFollow an order to its purchase, production or transfer, also across companies, and see which orders wait for a late receipt.
Beyond one order · the Workspace

Every open order, and the reports around them.

The Workspace looks across all open orders and the stock behind them. Every list has filters, saved views, a summary to copy into an email and a CSV export.

  • Order desk · planners

    Exceptions, most urgent first

    Every open sales, purchase, production and transfer order with a problem, ranked by urgency, with presets for the usual questions.

  • Finance

    Month-end check

    Delivered but not invoiced, vendor invoices still pending and what holds them (including price tolerance), and production orders still to end.

  • Sales · customer service

    Customer OTIF

    On time in full per customer over the period you choose, with backorders, lead times and the tolerance you set.

  • Purchasing

    Vendor performance

    Delivery performance per vendor: on time, backorders and real lead times against what was promised.

  • Warehouse · quality

    Batch expiry and stock you can’t use

    Batches expiring within your horizon, listed with the demand for that item in the same warehouse, plus blocked, expired and negative stock valued at cost.

  • Planning

    Availability and “When can I deliver?”

    Items that run short within a horizon, the receipts to expedite per vendor, and per item a running balance of stock and every open receipt and issue.

  • Production

    Ready to start

    The production orders due to start, and for each one whether it is ready to go.

  • Quality · recalls

    Batch and serial trace

    Where a batch or serial number came from and where it went, also through production, with the customer list for a recall as a CSV file.

Pricing

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